FAQs

HOW TO ORDER

  1. Pick one of our curated boxes, or choose the items that you want from our high-quality selection of beef, poultry, seafood & deli items – it’s all in your hands!
  2. Select the variant and quantity you like and click the ‘add to cart’ button.
  3. Once you’ve finalized your order, press ‘check out’.
  4. Kindly fill in the necessary shipping & billing information and select the mode of payment of your preference. 
  5. For GCash and bank transfers, kindly send us a copy of the proof of payment to info@delidrop.ph or slide it over to our DMs on Instagram @delidropph.
  6. And voila! Just sit back, relax & wait for us to notify you once we do the drop.

 

DELIVERY

Do you deliver nationwide?

  • Currently, all perishable and frozen items can only be delivered within Metro Manila.
  • We accept provincial orders for dry goods such as grocery items, snacks, cleaning supplies, etc.

How much is your shipping fee?

  • Shipping fee is fixed at P199 for Metro Manila and free for orders above P2500.

How will I know if my order is confirmed?

  • Once order is accepted, you will receive a confirmation via email or SMS.

How long before I receive my order?

  • We accept same day delivery for orders placed until 1pm. Orders placed after 1pm will be delivered next working day. Regular delivery days are through Mondays to Saturdays, excluding public holidays where your order will be delivered the next working day. 
  • We will make sure to deliver the order in time. However, if there are such delays, we shall contact the customer immediately to reschedule the delivery.

  Regular delivery hours: Mondays-Saturdays, 11am-8pm

    How can I track my delivery?

    • You will receive an email/SMS once your package is out for delivery. 
    • Kindly make sure there is someone available to accept your package.
    • Our Deliriders/drivers will wait for a maximum of 15 minutes at the delivery point. If no one receives the package, the order will be returned to us. Rescheduling of delivery will be shouldered by the customer. 

     

    STORE HOURS

    In line with the COVID-19 situation, our operating hours are adjusted due to the limited work force. Pick up schedule will also be limited to the schedule listed below:

    • 10am-7pm, Mondays-Saturdays
    • Sundays: Open for walk ins and pick ups, no delivery
    • Closed: Public Holidays

     

    PAYMENT

    What are the modes of payment accepted?

    • We accept all credit cards, bank deposits (BDO and BPI), GCash, and Cash on Delivery (COD) for pick ups.

     

    REQUESTS & CHANGES

    Feel free to contact us at info@delidrop.ph if you have any requests or changes in your order and we’ll do our best to accommodate you!